Edexcel BTEC Level 3 Customer Services Certificate
Course General Information
- Available Delivery Method:
- Online/Distance or Work-Based/Classroom
- Qualification Gained:
- Edexcel BTEC Level 3 Customer Services Certificate
- Guided learning hours:
- 85 hours
- Online/Distance Learning Fee:
- £595
- Work-Based/Classroom Learning Fee:
- £625
* This course is available for workplace or classroom delivery on demand.
Course Notes
This short course is ideal for customer service assistants, operatives and supervisors with the outlook of understanding what excellent customer service is and why it is important for remaining competitive.
Explore and Identify what customers want, devise a plan for self development and deliver service excellence in your organisation.
Want to know more? Contact HRD Services through this website for a no obligation advisory email tailored to your needs.
Explore and Identify what customers want, devise a plan for self development and deliver service excellence in your organisation.
Want to know more? Contact HRD Services through this website for a no obligation advisory email tailored to your needs.
Course Description
The Edexcel BTEC Level 3 Certificate in Customer Service is a 13 credit and 85 guided learning hour (GLH) qualification that consists of three mandatory units that provide for a total of 13 credits.
Planning for self-development in customer service
Providing excellent customer service
Improving customer service
Planning for self-development in customer service
Providing excellent customer service
Improving customer service
Need More Info?
If you are unsure whether this course is for you or your team, contact HRD Services
to request a free consultation or information pack.
